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Help Center

The best service for our BROs (and SISs)

servicio de tuberculosisWhat sets Toolbrothers apart from other platforms and shops? That's right, it's YOU! We don't just see ourselves as a tool platform, but as an experience. On our social media channels, we discover tools together, present TOPs and FLOPs, take you through all areas, and always do so for you and with you as part of TB.

In the outlet (where you are now), we make your tool shopping trip as easy as possible with a huge range, super-fast shipping, the best prices, hot BroDeals and, of course, our BroService. So you can shop from A to Z without any headaches and get to work feeling good.

Top questions at a glance

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

How can I pay for my order?

We offer a wide range of secure payment methods:

online payment methods

PayPal, KLARNA, Google Pay, Apple Pay and Shop Pay.

Credit cards

You can also pay with the major credit cards VISA, MasterCard and American Express. In this case, the payment is secured using the 3D-Secure method. If we have any reason to suspect fraudulent ordering, we will automatically cancel the payment.

How can I pay for my order?
How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.
I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.

Before Your Purchase

  • <strong>Personal BroService</strong>

    Personal BroService

    We are available to you at any time by email. If you have already ordered, you can also reach us by phone. To help us assist you more quickly, please first check the problem portals!

    Write an email

  • <strong>Frequently Asked Questions</strong>

    Frequently Asked Questions

    Here you will find the most frequently asked questions about payment, ordering, returns and shipping problems.

    To the FAQs

  • <strong>How can I pay?</strong>

    How can I pay?

    We offer a variety of secure payment methods: PayPal, KLARNA, Apple and Google Pay. Credit card payments are secured via the 3D-Secure check. If we have any indications of credit card misuse, we will automatically cancel the orders.

  • <strong>How do you ship?</strong>

    How do you ship?

    If your order is received by 2 PM, we will ship it on the same day. With our partners DHL and DPD, over 90% of orders are already delivered the next day (within Germany, 2 - 4 business days for international deliveries)

  • <strong>Intracommunity supply</strong>

    Intracommunity supply

    Currently, tax-free intra-community delivery is not yet possible with us!

  • <strong>We buy as a company</strong>

    We buy as a company

    You can of course shop as a company and enter the company details during checkout. However, all prices and invoices are currently only shown including tax.

During Shipping

  • <strong>What does Next-Day Delivery mean?</strong>

    What does Next-Day Delivery mean?

    If your order is received by us **by 2 PM**, we will ship it on the same day. In over 90% of cases, **your package will already be delivered the next day (within Germany)**. Shipping takes a maximum of 2 business days. For international deliveries, the shipping time is usually 2 - 4 business days.

    Write an email

  • <strong>Free shipping</strong>

    Free shipping

    Shipping is free for you within Germany. Whether you order a large miter saw or a single bit set. You won't pay any extra delivery costs.

  • <strong>100-day free returns</strong>

    100-day free returns

    Are you dissatisfied with your item or did you purchase the wrong cordless screwdriver? No problem! We offer you 100 days return on our neck.

    To the returns portal

  • <strong>My package arrived damaged</strong>

    My package arrived damaged

    We make sure to ship the goods as safely as possible. If, despite everything, the post office has played football with the package, contact us directly here. We will help you further!

    To the form

  • <strong>I received something incorrect</strong>

    I received something incorrect

    If you received a different item than you originally ordered, please report it here in our problem portal for incorrectly received items.

    To the form

  • <strong>My package has not arrived</strong>

    My package has not arrived

    Oh dear, but don't worry: We help our BROs! Use our problem portal for lost packages so that we can help you as quickly as possible.

    To the form

  • <strong>My delivery is incomplete</strong>

    My delivery is incomplete

    If your delivery is incomplete or you are missing something from the package, please contact us here in our problem portal for incomplete delivery.

    To the form

  • <strong>Other issues with your order</strong>

    Other issues with your order

    If you experienced any other issues before, during, or after your order, simply use our problem portal for other delivery issues.

    To the form

  • <strong>Where is my invoice?</strong>

    Where is my invoice?

    You will receive the invoice after payment has been received in a separate email directly from our shipping partner (e.g. retailer Dinotech e.K.). If it has not arrived, request a copy of the invoice here in our portal

    To the form

  • Change billing information

    If you need to change your invoice afterwards, please check here in the invoice modification portal

    To the form

Why do you rudely call me BRO?

If you're wondering why we address you with BRO and what it means, check here.

Here's the way to go.

After Your Purchase

  • <strong>MAKITA Repair Shop</strong>

    MAKITA Repair Shop

    Are you having problems with your MAKITA machine? We are an official service workshop partner and are happy to help! It doesn't matter where you bought it, by the way. Check out our workshop portal here!

    To the workshop

  • Become a TB Family Member

    Log in with your account, subscribe to our TB Family newsletter, follow us on social media or join the official TB WhatsApp channel to always stay up to date!

  • <strong>Hot BroDeals and more</strong>

    Hot BroDeals and more

    With us, you get as many awesome tool deals and offers as anywhere else! Discover our TB BroDeals and the SixHour-Deals!

    To the BroDeals

Didn't find what you were looking for?

If your question or problem is so specific that it is not covered by the Help Center, please write us an email.

Here's the way to go.

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