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Something is missing from my order

Commande incorrecte

If your delivery is incomplete or you are missing something from your order (e.g. a battery or charger), then you've come to the right place. There could be several reasons for this, but they can all be quickly clarified and resolved.

The most common reasons include:

Something went wrong during packaging (yes, we're only human, not machines)
Part of the order is being shipped from a different warehouse
Someone else found your order interesting and decided to help themselves (it happens)

But don't panic! We will of course help our BROs. The packaging process is camera-monitored so that we can quickly track and identify any errors. Please fill out the form below so that we can investigate the case and take further steps.

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item. I received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I received the wrong item.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item. I received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I received the wrong item.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

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