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Package or goods received damaged

We take care to ship our tools as safely as possible. However, if the postal service has played football with your package, please contact us directly here. We will definitely help our BROs!

To do this, we will open a case with the respective shipping company and will need some information from you. Some service providers also request photos as proof (yes, super annoying, but those are the rules). You can upload these directly here. A few notes:

Make sure that the damage is clearly visible (including on the package).
Do not throw away the box or the filling material under any circumstances.
Do not open multiple cases with us; we work very quickly and will get back to you.

Other topics

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

I have received the wrong item. I received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I received the wrong item.

I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.

Top questions at a glance

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.

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