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I have other delivery problems

Otros problemas de entrega

If you are experiencing issues with your order or delivery that are not covered by the direct problem portals, you have come to the right place. Before filling out the form below, please ensure that there is not a problem portal that is more suitable for your issue. The direct problem portals are the fastest way to resolve your issue. If you are sure, describe your problem as best you can. Feel free to upload photos or PDFs that may help with the solution. We want to resolve your issue as quickly as possible!

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.

I have received the wrong item. I received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I received the wrong item.

I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.

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