Only this week: 10% off all BOSCH power tools - discount will be deducted in the shopping cart

We can help you quickly here

Schnelle Hilfe

If you encounter any questions or problems before, during or after your order, you've come to the right place. We offer our BROs the best service and a suitable solution for every problem. Important: In order to help you as quickly as possible, it is extremely important that you contact us via the appropriate service portal. Below are the most common problems and the respective service portals. Why is this so important? Of course, you can also just send us an email and describe your problem. However, depending on your enquiry, we may need more or specific information from you, which we will then have to request. If you fill out the appropriate form, we will save a lot of correspondence, time and hassle. BROservice also means speed!

Top questions at a glance

Returns: I want to return something

If you wish to return all or part of your order and you're from the EU 🇪🇺, please check our returns portal.

For returns from Switzerland 🇨🇭 and Liechtenstein 🇱🇮, use this returns portal.

Where is my order?

There are various ways to track the shipment status:

The dispatch usually takes 1 - 2 working days. If it takes longer or you think the parcel has disappeared, please contact us here in our problem portal.

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

My package has not arrived.
How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item. I received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I received the wrong item.
I am missing something from my order. I am missing something from my order

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

I am missing something from my order.
How do I receive an invoice?

You will automatically receive the invoice from our shipping partner in a separate email after receipt of payment. It will not come with the confirmation of receipt. In addition, a paper invoice will be enclosed with the order.

Therefore, please also check your spam folder again thoroughly and otherwise get in touch here in our invoice portal.

How do I receive an invoice?
Why is a different company listed on the invoice? Why is a different company on the invoice?

We work with reputable and reliable dealers to offer you the best prices and fastest delivery times. You can find information about who ships the goods on each product page.

Why is a different company listed on the invoice?

Didn't find what you were looking for?


If your question or problem is so specific that it is not covered by the Help Center, please write us an email.

Toolbrothers Service-Mail

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